Shipping & Returns
Shipping costs
Within the Netherlands you can always use free shipping.
Do you order outside the Netherlands? Then we will automatically calculate the cheapest shipping method. You can always make another choice during checkout, if available.
Which shipping companies do we use?
Within the Netherlands we use DHL and PostNL.
Outside the Netherlands we mainly use PostNL, they work together with your local courier.
PO Boxes, APO/FPO & Freepost numbers
We can ship to PO Boxes, APO/FPO and freepost numbers.
Please note that for large orders (number and weight) this may vary. If in doubt, please contact us.
Expected delivery time
For delivery within the Netherlands always 24 hours. As a rule, this means that if you order before 17:00, you can expect to receive the order the next day. However, it may be that PostNL has a delay and it will be later.
For some products is a longer delivery time. Here you will be informed during the checkout process.
| Country | Letter mail (without track & trace) | Parcels (with track & trace) |
| Australia | 5 - 10 | 6 - 12 |
| Belgium | 2-3 | 1-2 |
| Canada | 4-8 | 4-9 |
| Curaçao | 4-6 | 5-11 |
| China | 7-12 | 7-15 |
| Germany | 2-4 | 2-3 |
| Indonesia | 5-10 | 9-15 |
| Italy | 3-7 | 2-5 |
| Japan | 4-8 | 4-8 |
| France | 2-3 | 2-4 |
| New Zealand | 5-8 | 5-11 |
| Norway | 4-6 | 5-12 |
| Russia | 6-14 | 5-13 |
| Spain | 3-4 | 3-5 |
| Turkey | 4-8 | 5-14 |
| United Kingdom | 2-3 | 2-3 |
| United States | 4-8 | 4-9 |
| South Africa | 6-10 | 11-20 |
| Sweden | 2-4 | 2-5 |
| Switzerland | 3-4 | 3-4 |
If your country is not listed, please contact us. We can usually ship to your country.
Please note that these are rough estimates based on normal circumstances.
If for any reason you do not receive your package during this delivery time, please contact us.
Returns
If you are not satisfied with your item you can return it within 30 days free return it to us via our returns portal.
Return conditions
The condition and packaging of returned items must meet the following conditions:
For hygiene items such as In-Ear Earplugs and Headphones, additional requirements apply. For example, the packaging must be intact and the hygiene seal unbroken. This does not apply to warranty or DOA.
If these conditions are not guaranteed Fixim.nl holds the right to refuse your return.
For our full terms and conditions please refer to our return conditions page.
Defective product
If you have received a defective product, please contact us immediately.
Customs and import costs
Fixim.co.uk is not liable for additional charges assessed by customs. For customers outside the EU, the displayed price is excluding VAT, this will be calculated upon importation into your country.
